Privacy Policy

1. Information we collect

When you enquire or place an order, we may collect your name, phone number, email address (if supplied), delivery address, state, PIN code, order details and payment/order reference information. We may also receive technical information such as browser or device details and basic website activity needed to operate and secure the website.

2. How we use information

• To respond to enquiries and provide customer support.
• To process, verify, deliver and manage orders, payments, cancellations and refunds.
• To arrange courier delivery and communicate shipment updates.
• To maintain records, prevent fraud, secure the website and meet legal or accounting obligations.

3. Payments

Online payments are handled through Razorpay. Payment credentials are entered into the payment provider's interface; Trinity Tech Solutions does not request or intentionally store your card PIN, internet banking password or OTP. Payment providers may process information under their own privacy terms.

4. Sharing of information

We share only information reasonably needed with service providers involved in fulfilling your request, such as payment processing, courier delivery, website hosting and technical support, or when disclosure is required by law. We do not sell customer personal information.

5. Cookies, security and retention

The website may use session data and similar technologies to support cart, checkout, security and website functionality. We take reasonable steps to protect information, but no internet transmission or storage system can be guaranteed completely secure. We retain records for as long as reasonably required for the purposes above, including applicable legal and accounting requirements.

6. Your choices and contact

You may contact us to request correction of inaccurate contact or order information, subject to verification and legal record-keeping requirements. You may also choose not to provide optional information, although some services or delivery arrangements may then be unavailable.